Privacy Policy
Effective Date: October 26, 2026
At Find Your Zero® Fitness (“FYZ Fitness,” “we,” “us,” or “our”), we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://fyzfitness.com, purchase our digital courses, enroll in online coaching, or interact with our related services.
Our services and paid products are intended exclusively for adults aged 18 and older.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
Purchase a digital course.
Enroll in online coaching.
Complete a coaching assessment or progress check-in.
Contact us through email or other available communication channels.
Subscribe to educational updates or marketing communications.
Depending on your interaction with FYZ Fitness, this information may include:
First and last name.
Email address and contact information.
Purchase and transaction details.
Course enrollment and account information.
Fitness goals, exercise experience, and training preferences.
Coaching assessment responses.
Progress measurements and training-related information.
Health-related information you choose to disclose that is relevant to exercise programming and coaching.
We may also collect certain technical information automatically, including IP addresses, browser and device information, website activity, and cookie-related data.
Payment card details are handled through our payment processor. FYZ Fitness does not require customers to provide complete payment card numbers directly to us outside the designated payment process.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
Processing purchases and maintaining transaction records.
Providing access to purchased digital courses.
Setting up and managing online coaching services.
Creating and adjusting personalized training programs.
Monitoring progress and providing coaching feedback.
Communicating with customers about onboarding, purchases, and services.
Responding to support requests.
Maintaining and improving website functionality.
Understanding website traffic and performance.
Sending promotional communications when permitted by applicable law and your communication preferences.
Complying with applicable legal and recordkeeping obligations.
We use coaching-related information to provide relevant fitness guidance and individualized programming within the scope of our services.
3. Online Coaching and Fitness Information
Online coaching may involve the collection of personal fitness information, including exercise history, physical limitations, training goals, and progress updates.
This information is used to help us develop, deliver, monitor, and adjust coaching services.
Our official online coaching platform is Trainerize, which may process client information needed to provide training programs and related app functionality.
We seek to limit the information collected to what is reasonably relevant to providing our services.
Fitness and health-related information is handled with appropriate care and is not used for unrelated promotional purposes without an appropriate basis.
4. Digital Courses and Customer Accounts
Digital courses are purchased and delivered through Systeme.io.
When you purchase a course, information such as your name, email address, purchase details, and course enrollment may be processed to create or manage access to your purchased educational materials.
We may also use this information to provide purchase confirmations, access instructions, and technical support.
5. Payment Processing
Payments for our courses and coaching services are processed through Stripe and available payment methods supported by our checkout system.
Payment processors may collect and process billing information, payment card details, and transaction information as necessary to complete payments, detect fraud, and comply with applicable obligations.
Their handling of payment information is also governed by their own privacy policies.
6. Email Communications and Marketing
We may send customers service-related communications, including purchase confirmations, course access instructions, onboarding information, coaching updates, and customer support responses.
These communications are distinct from optional promotional marketing.
When you subscribe to marketing communications, or when otherwise permitted by applicable law, you may receive:
Fitness and nutrition educational content.
Updates about FYZ Fitness courses and coaching services.
Announcements about new resources.
Special offers and promotions.
You may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages or by contacting coachrandy@fyzfitness.com.
Unsubscribing from marketing does not necessarily prevent essential communications relating to purchases or active services.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, remember preferences, maintain security, and understand website activity.
We use Google Analytics to help evaluate website traffic and performance.
Depending on the technologies enabled, information collected may include device characteristics, browsing activity, page interactions, and approximate location derived from technical information.
You may manage certain cookies through your browser settings and any available website cookie controls.
Disabling cookies may affect some website features.
Where applicable law requires consent for certain tracking technologies, we will provide the required choices before using those technologies.
8. Third-Party Service Providers
We use third-party providers to support our business operations.
These may include:
WordPress and related hosting services: Website functionality and administration.
Systeme.io: Checkout pages, digital course delivery, and related customer communications.
Stripe: Payment processing and transaction management.
Trainerize: Online coaching, training programs, and client progress management.
Google Analytics: Website analytics and performance measurement.
Google Workspace: Business email and related communications.
These providers may process information as necessary to deliver their services, subject to their respective agreements, privacy policies, and applicable legal requirements.
We do not sell customer contact lists or rent personal information to third parties for their independent marketing.
9. Data Security
We take reasonable administrative and technical precautions intended to protect personal information against unauthorized access, disclosure, alteration, and misuse.
We also rely on security measures provided by the third-party platforms used to operate our services.
However, no website, online platform, or electronic transmission method can be guaranteed to be completely secure.
If you believe your personal information or customer account has been compromised, please contact us.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, fulfill purchases, respond to support requests, and satisfy applicable legal obligations.
Retention periods may vary depending on the type of information and its purpose.
For example, transaction records may be retained for tax and accounting requirements, while coaching-related information may be retained as necessary for service delivery, legitimate recordkeeping, or dispute resolution.
When information is no longer reasonably needed, we take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements and technical limitations.
11. Children's Privacy
Find Your Zero® Fitness offers its digital courses and online coaching services exclusively to adults aged 18 and older.Retention periods may vary depending on the type of information and its purpose.
Our services are not intended for individuals under 18, and we do not knowingly collect personal information from minors.?
If we become aware that we have collected personal information from an individual under 18, we will take appropriate steps to delete that information, subject to applicable legal obligations.
If you believe a minor has provided personal information to us, please contact coachrandy@fyzfitness.com.
12. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These rights may include the ability to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request information about certain data-processing activities.
Opt out of particular uses of personal information where legally available.
Withdraw consent for certain activities when processing is based on consent.
Some requests may be subject to legal exceptions, identity verification, or recordkeeping obligations.
To submit a privacy-related request, contact coachrandy@fyzfitness.com.
We will review and respond to requests in accordance with applicable law.
13. External Websites and Services
Our website and services may contain links to third-party websites or platforms.
We do not control the privacy practices of independent third parties and encourage users to review their applicable privacy policies before providing information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.
Updates will be published on this page with a revised effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
15. Contact Information
For questions, concerns, or requests relating to this Privacy Policy, please contact:
Find Your Zero® Fitness
Email: coachrandy@fyzfitness.com
Website: https://fyzfitness.com